Return and Refund Policy

A) CREDIT CARD REFUND PROCEDURE

In cases where the BUYER exercises his right of withdrawal or if the product in question cannot be supplied for various reasons, if the purchase was made by credit card and in installments, the procedure for returning the payment to the credit card is stated below:

The Bank pays the customer back in installments, regardless of how many installments our customer purchased the product in.

After the SELLER pays the entire product price to the bank in one go, in case the installment expenses made from the Bank POS are refunded to the Customer's credit card, the requested refund amounts are transferred to the holder accounts by the Bank in installments so that the parties involved in the matter do not suffer. If the installment amounts paid by the Customer until the cancellation of the sale do not coincide with the refund date and the account closing dates of the card, 1 refund will be reflected on the card every month and the Customer will receive the installments paid before the refund for an additional month after the sale installments are completed, as many months as the number of installments paid before the refund, and this will be deducted from their current debts.

In case of return of goods and services purchased with the card, SELLER cannot make cash payment to the Customer in accordance with the contract made with the Bank. In case of a return transaction, the member business, i.e. SELLER, will make the return through the relevant software, and since the member business, i.e. SELLER, is obliged to pay the relevant amount to the Bank in cash or on account, payment cannot be made to the Customer in cash in accordance with the procedure we have explained above. Refund to the credit card will be made by the Bank in accordance with the above procedure after the SELLER pays the amount to the Bank in a single payment.
BUYER acknowledges and undertakes that he/she has read and accepted this procedure.

B) RETURN PROCEDURE WITH CASH ON DELIVERY

In cash on delivery payment options, the refund will be made by Money Order or EFT to the account specified by the Consumer by requesting the Consumer's bank account IBAN information (the account must be in the name of the person at the billing address or in the name of the user member).