Refund policy

Return and Refund Policy

A) CREDIT CARD REFUND PROCEDURE
In cases where the BUYER exercises the right of withdrawal, or where the ordered product cannot be supplied for various reasons, and the purchase was made by credit card in installments, the credit card refund procedure is as follows:

The Bank refunds the customer in as many installments as the customer used for the purchase. After the SELLER pays the full product price to the bank in a single payment, in the case of refunds of installment purchases made through the Bank's POS terminals to our Customer's credit card, the requested refund amounts are transferred by the Bank to the cardholder's account again in installments, so that none of the parties involved is disadvantaged.

If the refund date does not coincide with the card's statement dates, one refund will be reflected on the card each month for the installments the customer paid until the sale was cancelled. After the installments of the sale are completed, the customer will receive back, for as many additional months as the number of installments paid before the refund, the installments paid before the refund, and these will be deducted from the customer's existing debts.

In the case of a refund for goods and services purchased by card, the SELLER cannot pay the Customer in cash under its agreement with the Bank.

When a refund is in question, the member merchant, i.e. the SELLER, will process the refund through the relevant software. Since the member merchant, i.e. the SELLER, is obliged to pay the relevant amount to the Bank in cash or by offset, cash payment cannot be made to the Customer in accordance with the procedure described above.

The refund to the credit card will be made by the Bank in accordance with the above procedure after the SELLER pays the amount to the Bank in a single payment. The BUYER accepts and undertakes that they have read and accepted this procedure.